Cheryl Yennaco and her husband Mark Horton — formerly listed as Managing Partners — close on the acquisition of Atlantic Awning. The previously successful 1888-founded business had been "having some difficulties," per a 2017 Specialty Fabrics Review profile.

Public review describes an $8,000 deposit held by Atlantic Awning for more than a year, recovered only via small claims court action.

Customer told the install would take six weeks; instead describes the entire summer cycling through promised dates that came and went.

The Boston Globe's "Fine Print" column by Sean P. Murphy documents Jeff Socolow's $3,825 deposit, missed delivery promises, and discovery — by calling the manufacturer directly — that Atlantic had not placed the order until two months after collecting the deposit and had failed to pay the manufacturer upfront. Mark Horton did not respond to the Globe's requests for comment.

A 2019 reviewer reports calling the awning manufacturer directly. The manufacturer's representative allegedly told them Atlantic Awning is on a COD-only account and that no payment had been forwarded for production of the customer's awning.

After installation the awning leaks. The company reportedly tells the customer that awnings leak and there is nothing they can do to fix it — directing the customer to accept a defect on a five-figure purchase.

Recurring phrasing across multiple platforms: customers describe placing dozens of unreturned calls and emails, with the owner reportedly always "out."

Ordered May 12 with a three- to four-week stated lead time. Awning not delivered until August 1, with weather and supplier excuses through the entire summer.

A multi-platform review notes the underlying Sunair product is fine but the company "looked to upcharge me at every junction, charged me for services I could easily have done myself, and in the end never finished their work."

Yelp reviewers begin describing two-year delivery slips, with full-payment-up-front demands and post-contract upcharges as the install date drifts.

Customer orders a custom standing-seam metal awning on 9/3 based on photos and an AI rendering. Atlantic never conducts an in-person site visit. Two months later the customer is told the awning cannot be installed due to insufficient clearance — an issue any in-person measurement would have caught before deposit.

BBB profile lists Atlantic Awning as B- rated, NOT accredited, with "Failure to respond to 1 complaint(s) filed against business" on the public record.

A customer who paid $2,712.94 in August 2025 and has had no awning, install date, or returned phone call for nine months pulled up 270 Franklin Street, Melrose, MA — Atlantic Awning's listed address — on Google Maps Street View. The address is a residential house on a residential street near Franklin School and Franklin Field. No storefront. No warehouse. No commercial signage. Google Maps itself displays an "Add your business" prompt at the address, indicating no verified business listing exists there.