SummaryPaid a $3,825 deposit on Feb 16 for a retractable awning at his Gloucester rental. Repeatedly told the awning was already at Atlantic's Melrose shop. After missed deadlines, owner Mark Horton finally admitted in late May it had not arrived. When the customer called the manufacturer directly on June 12, he learned Atlantic had not placed the order until April — two months after collecting the deposit — and that Atlantic initially failed to pay the manufacturer; the order was only accepted in mid-June after Atlantic made belated payment.

“Although the quality of products used by Atlantic Awning are very good, Sunair awnings, their customer service is awful. At every junction the company looked to upcharge me, charge me for services that I could easily have done myself ($100s), and in the end never finished their work. Side shades were never properly secured and when brought to their attention they ignored me. Email responses were cursory and dismissing. During planning I was never questioned about my goals, and during installation my preferences.”

SummaryCustomer ordered a custom standing-seam metal awning on 9/3 based on photos and an AI rendering. Atlantic Awning never conducted an in-person site visit. Two months later the customer was told the awning could not be installed due to "insufficient clearance" — an issue any in-person measurement would have caught before the deposit was taken.

SummarySome customers ordered awnings in 2024 and report being "super lucky if they get it in 2026." Multiple Yelp reviewers describe the company demanding full payment before work was completed, and demanding more money than the contract stated.

SummaryAfter months of unreturned calls, the customer phoned the awning manufacturer directly. The manufacturer's representative reportedly stated that Atlantic Awning is on a COD-only account with the manufacturer and that no deposit had been forwarded to begin production of the customer's awning.

SummaryI called approximately four times each week. The owners were always "out." After months of this I demanded my deposit back, which was only refunded after I threatened a small claims court filing. The check was sent — not refunded to my credit card.

SummaryAfter installation the awning leaked. The company's response, according to the customer, was that "awnings leak — there is nothing they can do to fix it." The customer was directed to live with a defect on a five-figure purchase.

SummaryThe Better Business Bureau's public profile lists Atlantic Awning as a B- rated business, NOT BBB Accredited, with a "Failure to respond to 1 complaint(s) filed against business" notation as of the most recent profile review.

SummaryA self-described 30-year repeat customer reports that warranty and repair requests are now ignored under current ownership, despite decades of prior business with the company.

SummaryOrdered an awning on May 12 with a stated three-to-four-week delivery estimate. The awning was not delivered until August 1 — roughly three months later — with weather and supplier excuses cycling for the entire summer.

SummaryThe customer was told installation would take six weeks. Instead they describe "a summer-long runaround" — repeated promised dates that came and went, with the company unreachable in between.

SummaryReports indicate an $8,000 deposit was held by Atlantic Awning for over a year before the customer was forced to recover the funds through small claims court action.

SummaryMultiple Facebook reviewers describe leaving voicemails and emails over weeks with no response from the owners or front office. Several state they only received a callback after escalating to BBB or chargeback.

SummaryReviewers describe a pattern of upcharging at every stage — additional fees for items the customer believed were included, additional charges for trips that the contract did not specify, and pressure to pay above the original quote before installation could continue.

SummaryAfter install the customer found the awning had been delivered undersized for the deck it was measured for. The company declined to remake or replace, citing the original specifications signed at deposit.

SummaryAwning ropes broke within months of install. Customer reports being unable to reach anyone at Atlantic to schedule a warranty repair.

SummaryCustomer reports being told to remit full payment before work was completed, then being asked for additional money beyond the contracted amount before the awning would be hung.

SummaryOrdered February 2025. As of fall 2025 still no install. Calls returned only sporadically. Deposit cashed within 48 hours of contract signing.

SummaryCustomer filed a BBB complaint regarding undelivered work. The complaint was logged with no response from Atlantic Awning, contributing to the BBB's "failure to respond" notation on the public profile.

SummarySide shades on the awning were never properly secured. When brought to the company's attention, the customer reports the issue was simply ignored.